Browse our Frequently Asked Questions to learn everything you need to know about the east retails Affiliate Program, from joining and commissions to payments, referrals and support.

1. What is the east retails Affiliate Program?

The east retails Affiliate Program allows approved affiliates to earn commission by promoting eligible products. You’ll receive a unique referral link that tracks eligible purchases made through your referrals.

2. Is it free to join?

Yes. Joining the east retails Affiliate Program is completely free with no registration fees, subscriptions or hidden costs.

3. Who can become an affiliate?

Anyone can apply, including creators, influencers, bloggers, website owners, businesses and anyone passionate about recommending great products.

4. How do I apply?

Complete the affiliate registration form and submit your application. Our team will review your information before approving your account.

5. How long does approval take?

Most applications are reviewed within a few business days, although some applications may require additional review.

6. How do affiliate links work?

After approval, you’ll receive a unique referral link. When someone shops through your link and completes an eligible purchase, commission may be earned.

7. What products can I promote?

Affiliates can promote thousands of eligible products available on east retails across a wide range of categories.

8. How much commission will I earn?

Commission rates vary depending on the affiliate program and current promotions. Your commission rate is always available in your affiliate dashboard.

9. When do I get paid?

Eligible commissions are paid according to our payment schedule once you’ve reached the minimum payout threshold and all requirements have been met.

10. How will I be paid?

Available payment methods may include Bank Transfer, Wise or PayPal depending on your country and available payout options.

11. Is there a minimum payout?

Yes. Affiliates must reach the current minimum payout amount before payments are processed.

12. Can international affiliates join?

Yes. We welcome affiliates from around the world who comply with our Affiliate Terms and applicable laws.

13. Can I promote east retails on social media?

Absolutely. You can share your referral links on platforms such as TikTok, Instagram, Facebook, YouTube, blogs, websites and more.

14. Can I purchase through my own affiliate link?

No. Self-referrals are not eligible for commission and are not permitted under our Affiliate Terms.

15. What happens if a customer requests a refund?

If an order is cancelled or refunded, any associated commission may be adjusted or removed in accordance with our Affiliate Terms.

16. Can I use paid advertising?

Yes, provided your advertising complies with our Affiliate Terms and does not misuse the east retails brand or trademarks.

17. Can I use the east retails logo?

Yes. Approved affiliates may use official logos and marketing materials provided by east retails while following our Brand Guidelines.

18. How can I track my performance?

Your affiliate dashboard allows you to monitor clicks, referrals, commissions, orders, payments and overall performance.

19. Why wasn’t I credited for a sale?

A commission may not be recorded if the customer didn’t use your referral link, the referral period expired, the order was refunded, or the purchase wasn’t eligible.

20. Can my affiliate account be suspended?

Yes. Accounts may be suspended or terminated for fraud, spam, self-referrals, misleading advertising or violations of our Affiliate Terms.

21. Can I leave the program whenever I want?

Yes. You may leave the east retails Affiliate Program at any time. Any eligible unpaid commissions will be handled according to our Affiliate Terms.

22. How do I contact support?

Our Affiliate Support team is here to help. If you have any questions about your account or the program, simply contact us at: affiliate@eastretails.com.au