Shipping policy

Thank you for shopping with us. We are committed to providing a smooth and reliable shopping experience for all customers. Please read our shipping policy carefully before placing your order, as it contains important information regarding processing times, shipping estimates, tracking updates, and delivery expectations.

Order Processing

All orders are processed after payment has been successfully received and verified. Orders are typically processed within 1–5 business days. During busy periods, holidays, product launches, or promotional events, processing times may be slightly longer.

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Shipping Information

We work with trusted suppliers and shipping partners to deliver products worldwide. Shipping times can vary depending on your location, customs processing, local postal services, weather conditions, and carrier delays.

While many orders may arrive sooner, estimated delivery times are provided as a guideline only and are not guaranteed.

Customers may experience delays during peak shopping seasons, public holidays, or due to circumstances outside of our control.

Delivery Time Estimates

We aim to provide affordable and reliable shipping options for all customers. Because of the shipping methods used by our suppliers and fulfillment partners, delivery times can vary significantly depending on the destination and current logistics conditions.

Please note that some orders may take approximately 10–60 days to arrive.

Although this is not common for every order, these extended delivery windows can occasionally occur due to international shipping routes, customs inspections, local courier delays, or the fulfillment method used by our suppliers.

We appreciate your patience and understanding while your order is in transit.

Tracking Your Order

Tracking information will be provided whenever available. Please allow several business days for tracking updates to appear after your order has shipped.

If you have not received your order after the maximum estimated delivery timeframe, please contact our support team for assistance. 

Lost, Delayed, or Stolen Packages

We are not responsible for delays caused by shipping carriers, customs clearance processes, severe weather, or other external factors beyond our control.

If a package is marked as delivered but cannot be found, customers should first contact their local postal carrier or delivery service for assistance.

If you believe your package has been lost in transit, please contact us and we will do our best to help investigate the issue.

We east retails can update the Shipping policy whenever we like!

east retails

For more information, contact us at: more.info@eastretails.com.au