Terms of service

Welcome to east retails. By accessing or using our website, purchasing products, or interacting with our services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website.

If you do not agree with any part of these Terms of Service, you should not use our website or services.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have given permission for any minor dependents to use this site under your supervision.

We reserve the right to refuse service to anyone for any reason at any time, including but not limited to suspected fraud, abuse, or violation of these terms.

You agree not to use our products or services for any illegal or unauthorized purpose.

2. Products & Services

We make every effort to display products, descriptions, and pricing as accurately as possible. However, we do not guarantee that all information on the website is always complete, current, or error-free.

Product availability may change without notice, and we reserve the right to discontinue or modify products at any time.

We also reserve the right to limit the quantities of any products or services offered.

3. Pricing & Payments

All prices listed on our website are shown in the applicable currency unless otherwise stated.

We reserve the right to change pricing, promotions, discounts, or shipping fees at any time without prior notice.

By placing an order, you agree that all billing information provided is accurate and complete. Orders may be cancelled if payment cannot be verified or processed successfully.

4. Shipping & Delivery

Shipping times are estimates only and may vary depending on location, carrier delays, customs processing, or supplier fulfillment methods.

We are not responsible for delays caused by events outside of our control, including but not limited to natural disasters, customs delays, transportation disruptions, or carrier issues.

Customers are responsible for providing accurate shipping information during checkout.

5. Returns & Refunds

Please review our Refund Policy for detailed information regarding returns, exchanges, and refunds.

We reserve the right to deny returns or refunds that do not meet the requirements outlined in our policies.

6. Intellectual Property

All content on this website, including logos, images, graphics, product descriptions, text, and website design, is the property of east retails Australia and may not be copied, reproduced, distributed, or used without written permission.

7. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with the security or functionality of the website

  • Upload harmful code, viruses, or malicious software

  • Engage in fraudulent activity

  • Harass, abuse, or threaten others through the website

Violation of these terms may result in termination of access to our services.

8. Limitation of Liability

To the fullest extent permitted by law, east retails Australia shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our products, website, or services.

All products and services are provided “as is” and “as available” without warranties of any kind unless otherwise required by law.

9. Third-Party Services

Our website may contain links to third-party websites or services that are not owned or controlled by us.

We are not responsible for the content, policies, or practices of any third-party websites or services.

10. Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

It is the customer’s responsibility to review these terms periodically for changes. Continued use of the website after updates constitutes acceptance of the revised terms.

11. Website Advertising & Promotional Disclaimer

Product popularity labels, sales counters, trending indicators, and promotional statements displayed on this website are used for advertising, visual presentation, and marketing purposes. These figures and labels should not be interpreted as exact or verified real-time sales data. You can check the data in the product description. It can be wherever, any size and any colour in the description there is no set place. It is the buyer's responsibility to make sure that what there are buying is fact checked.

12. Supplier-Sourced Products Disclaimer

Some products sold through our platform may be sourced or drop-shipped from third-party suppliers, including suppliers based on marketplaces such as AliExpress.

Certain branded-style products, accessories, or similar items may be supplied directly by these third-party vendors. By purchasing through our platform, customers acknowledge and agree that we do not manufacture these products ourselves and are not responsible for supplier classifications, branding disputes, trademark claims, or authenticity concerns raised after purchase.

If any product is later claimed, identified, or considered to be a replica, inspired product, “first copy,” or non-original item by a third party, responsibility falls on the buyer for choosing to purchase and import the item through our platform, to the maximum extent permitted by applicable law.

By completing a purchase, customers accept full responsibility for understanding the nature of the products they are ordering and any local laws, regulations, or restrictions that may apply in their country or region.

13. Affiliate Program

Orders placed through the east retails Affiliate Program are subject to review and verification. Affiliate commissions are earned only on eligible completed purchases. If an order is cancelled, refunded, charged back or found to be fraudulent, any associated affiliate commission may be reduced, reversed or become ineligible for payment. east retails reserve the right to review and adjust affiliate commissions where necessary to ensure compliance with the Affiliate Program Terms & Conditions. east retails operates in Australian Dollars (AUD). All affiliate commissions are calculated and approved in AUD. If you’re paid through PayPal, your payment may be converted into your local currency using PayPal’s exchange rate and any applicable fees.

14. AI Shopping Assistant

Our website includes an AI-powered shopping assistant designed to help you find products, answer general questions, and improve your shopping experience.

While we aim to provide accurate and up-to-date information, responses generated by the AI assistant may occasionally contain errors or outdated information. Information provided by the AI should not be considered a guarantee of product availability, pricing, specifications, promotions, or shipping times.

In the event of any discrepancy, the information displayed on the official product pages and any written communication from east retails will take precedence.

east retails reserves the right to modify, suspend, or discontinue the AI assistant at any time without notice.

We east retails can update the Terms and service policy whenever we like!

east retails

For more information, contact us at: more.info@eastretails.com.au