Refund policy

Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our refund and return policy carefully before placing an order.

Returns

We accept returns on eligible items within 60 days of delivery. To qualify for a return:

• Proof of purchase or order confirmation is required.

Return Shipping Costs

For all orders under $350 AUD, the buyer is responsible for paying the return shipping fee.

For orders valued at $350 AUD or more, return shipping may be covered by us if the return is approved and meets our policy requirements.

Original shipping costs are non-refundable unless the item arrived damaged or incorrect.

Non-Returnable Items

The following items cannot be returned or refunded unless faulty:

• Final sale or clearance items
  
• Damaged items caused by the customer

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method.

How to Start a Return

To request a return, please contact us at:

• Email: returns@eastretails.com.au
• Order Number
• Reason for return

We will provide instructions for returning your item.

We east retails can update the Return and refund policy whenever we like!

east retails

For more information, contact us at: more.info@eastretails.com.au